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Here at Swaychic, customer service
and your satisfaction is very important to us!
If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund. Please follow the instructions on the return form included in your package and return your items within 30 days of receipt to the address below. Include your order # on the outside of the package.
*All sales items, leotards and under garments are final sale. All merchandise must be returned unworn, unwashed, and withthe original tags attached. Shoes must be returned in their original shoebox without damage to the box. If you use your shoebox as a shipping box, we will not be able to refund you and your return will be refused.
407 E Pico Blvd. #708
LA CA 90015
Swaychic.com recommends you send back your return with insurance.Then you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are non refundable. Please keep in mind it takes 7-9 business days for your refund to be posted to your credit card.
FREE SHIPPING ON ALL DOMESTIC EXCHANGE ORDERS*
Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we'll waive the shipping fee.
- 1. Contact Customer Care at 213-749-9686
- 2. Please reference your order number and item that you will be returning
- 3. We will place a new order with free shipping for the item you need exchanged
Return and exchanges are only accepted within 30 days of the original incoice date
*If you have received a damaged product please call us so we can resolve any issues ASAP.As soon as your return arrives in our warehouse, we will process it promptly and your credit card will be refunded minus a $7 return fee & you will be emailed a refund notification.
Our pre-printed UPS return labels are valid within the continental US only.
Our shipping offices are open M-F 9-5:30 PST. We do not ship on weekends.
**Please note: Orders placed from Alaska, Hawaii, Puerto Rico, Guam, and US Virgin Islands are exchangeable. A $10 exchange fee will be applied.